
Thank you for visiting The Nelms Team Loan Origination Center!
Two full-time team members including 3 licensed loan officers and whose main objective is to be available to agents and clients at any time to answer their questions. Each team member individually focuses on specific areas that are vital to meeting and exceeding client expectations.
FIVE-STAR CUSTOMER SERVICE - Primary Focus
We have developed and implemented systems that ensure our client's needs are being met and their expectations exceeded by communicating consistently throughout the loan process with all involved parties. We seek to be PRO-ACTIVE rather than RE-ACTIVE.
CONSISTENCY & CLIENT FOR LIFE
Nearly 40% of our business is from past clients or past client referrals--people come back again and again. Nearly 300 past clients have done 3 or more transactions with our team. We keep in touch with past clients by maintaining an extensive database. We want to send our clients the message that we are here to be their long-term trusted advisor---when their needs change, our team and us are here with the next solution.
We look forward to the opportunity to earn your business!
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| Tommy Nelms | Susan Nelms | |
| Loan Originator NMLS# 122291 | Loan Originator NMLS# 217466 | |
| Phone: (512) 794-6794 | Phone: (512) 592-5473 | |
| Fax: (512) 697-2833 | Fax: (512) 697-2833 | |
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| Network Funding, LP NMLS2297 | |
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| COMPLAINTS REGARDING MORTGAGE BANKERS SHOULD BE SENT TO: | |
| THE DEPARTMENT OF SAVING AND MORTGAGE LENDING | |
| 2601 NORTH LAMAR, SUITE 201 | |
| Austin, Tx 78705 | |
A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT: 1-877-276-5550 http://www.vlender.com/t/thenelmsteam/texas_complaint_recovery_disclaimer.html | |
MORTGAGE CENTER
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