Dear Bob,

Well the dust has settled enough for us to spend a little time looking back at how far we have travelled in the last 12 months.

It seems a long time since we asked a friend in Sarasota for a recommendation to a good mortgage adivsor who could put an unusual package together.

Your name came from a mutual friend whom I trust, respect and admire - so Gayle and I entered your offices in the knowledge that we were likely to receive good customer service.

We presented you with a challenge - an English couple with 5 children, looking to build a substantial home in the area, looking to re-locate a successful business but with no track record in the USA.

We wanted to find a lender, without paying extortionate fees and interest.  We wanted someone to "hold our hands" through a foreign financial system, we wanted a project manager to look after our interests whilst we continued to live and work in the UK and finally, we wanted someone who listened, understood and acted as our friend and advocate.

Bob, you have been a perfect choice in all categories and we thank you from the bottom of our hearts for helping us to make a lifetime dream come true.

Bob,

Thanks, job well done.  The check is deposited and just waiting for it to clear my bank.

Hi Bob,

Thanks for checking up to see how everything went.  It did go very smoothly.  

Working with you was a pleasure, I would recommend you to anyone.  You did a great job of explaining all of the different facets to this difficult process.  Yes I feel very fortunate to get such a low rate, especially since it was only that low for a short period of time.  I guess I managed to time at least one thing in my life perfectly.

Thanks again, Lori and I are very happy with the new mortgage, I hope business stays good for you, have a great Christmas.

Thanks Bob.  We got the mortgage payment and set up for the automatic withdrawal from here on out.

Coincidentally, I gave your name to 3 friends yesterday evening, 2 of whom are real estate attorneys and the other is a real estate agent.  I shared about about how great our experience was.  You're the only person I'll refer business to.

Don't forget to give us the heads up when you and your wife plan a trip to Naples.

Bob, I am typing this e-mail with my wife and daughter over my shoulder.  We just want you to know that we have been working on this process on and off for about four years.   During that time, we had gotten to know a few mortgage brokers.  At the end of each time, the process rather fell apart for one reason or another.  On our last attempt, we did our web search and found the organization, UMB.  That is how we found you a couple of years back.  I read the statement from UMB and it talked about honesty, integrity, and most of all, being upfront and open.  We just want you to know Bob that you lived up to every part of that.  You were always actively working to help us.  You exercised extereme patience as you explained the different parts of the process.  Sometimes more than once.  We consider ourselves very fortunate to have run across you.  Not only will we recommend you but also actively send business your way if the opportunity arises.  We are very excited about moving into our new home and we know that we could not have done it without you.  Thank you so much Bob.