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Virtual Lender® FAQ's

Frequently Asked Questions about the Virtual Lender® System!

Below you will find FAQ's related to the Virtual Lender® System. If you have questions and would like to speak to a representative feel free to call one of our friendly product specialist at 800-550-1677.


Questions about the Virtual Lender® Originator

Do the applications download into my Loan Origination Software
Are the online application secured?
Can I use my own domain name?
Is there a long term commitment?
Will it cost me when I make changes to the site and content?
Will the Virtual Lender® generate me leads?
Can I add my own custom pages?
Can I turn off pages I don't want displayed on my site?
Can I upload my own photo and logo?
How long does it take to setup my site?

Do the applications download into my Loan Origination Software
Absolutely, Both the 1003 and Short From will Download and import into the majority of LOS systems on the market. Caylx Point, Encompass, Contour, Byte, Pipeline solutions, Genesis etc..

Are the online application secured?
Yes, Both applications are SSL 128 encryption. This allows browsers to communicate with our server in a secure  SSL encrypted session. It is often used to securely transfer credit card numbers and other sensitive information. All sensitive data is encrypted when stored in the database.

Can I use my own domain name?
Yes, Your domain name can be configured to work with your website. We offer Domain service such as Domain Registration, Domain Transfers, Domain Forwarding and more. To learn more about our domain services speak to a representative today or visit www.vlenderdomains.com

Is there a long term commitment?
Most packages we offer have a standard one year commitment. Speak to a representative today to learn more about your options when setting up your Virtual Lender® website. We do offer prepaid plans and flex payment options.

Will it cost me when I make changes to the site and content?
NO, All changes that you make within your BPM are FREE. If you would prefer a custom solutions or development of a special tool or service outside of the scope of the Virtual Lender® we would recommend you speak with your account manager about our custom web design services.

Will the Virtual Lender® generate me leads?
Yes, there are many lead channels that vLender provides, Website lead grabbers, On Demand Info Leads, App Leads and CompareNationalRates.Com's leads, just to name a few. As with any website you will still want to engage in marketing to ensure a good Return on Investment. We offer many marketing solutions ranging from SEO services to Industry less known techniques. We provide marketing training via Webinars. Visit our Training Section to learn more.

Can I add my own custom pages?
Absolutely, with the vLender AnyPage system, you can create unlimited custom pages or use many of our pre-built content pages from the Content Library.

Can I turn off pages I don't want displayed on my site?
Yes, vLender understands that your company is unique and should have the ability to turn On or Off any features. To learn more click here

Can I upload my own photo and logo?
Yes, vLender's support staff can assist you in this process or you can do it from within your Business Process Manager.

How long does it take to setup my site?
The beautiful thing about the vLender technology is that we have spent the last decade building the technology on a platform that will allow you to be fully functional in just minutes.

 


Questions about Virtual Lender® Enterprise

Can the Enterprise edition work with my existing website?
Can loan officers have their own website?
Can management track the application production from each LO?
Can I publish information down to my loan officer’s sites?
As management can I control which design the loan officers can use?
As management can I control which features my loan officers are able to use?
Can my loan officers use their own domain name?
Can I list my branch offices and Loan officers on my corporate site?
Can I have my processor access ALL applications that are generated from my loan officers?
Can I use a vLender design as my corporate home page?
Will I as management be notified when an application is submitted to a loan officer?
Does vLender provide training for the loan officers?
Does vLender provide support to my loan officers?
How long does it take to setup my Enterprise system?

 

Can the Virtual Lender® Enterprise System work with my existing website?
Yes! The enterprise system can work as a standalone system or be integrated into an exiting company website as a plug in.

Can loan officers have their own website?
Each Loan Originator in your company may set up their own individual Virtual Lender® web site within your Enterprise environment and their personal web site will automatically be built with your company quality control standards that you have set up within your Group Control Center . They will have the flexibility of a fully functional feature rich web site branded to your company content standards.

How will the Enterprise System eliminate channel conflict?
You can now use the ultimate online point-of-sale system to motivate your loan originators. This is an excellent tool to enhance originator retention. In today's tech savvy mortgage market, originators expect more from their organization. It's an exciting way to grow your business and eliminate the channel conflict created through a "top down" approach to corporate web design that separates online origination from traditional origination opportunities for example: Many companies offer an application on their website and simple hand out leads to their loan officers in a round robin approach. This creates a problem! Loan officers will rely on you to market the company website because they will not want to spend money on marketing that might direct their borrowers to another loan officer. However If the loan officer is provided their own Virtual Lender® System that can be accessed from the company site as well as directly they can independently market it knowing that the traffic being sent to it will stay with the loan officer. Right now if you have a company website promoting a single application your website is limited to the marketing you do to promote it. If you have a Virtual Lender® Enterprise System it is like recruiting every loan officer to take a personal interest in your web platform and spend resources on driving borrowers to your company for loan services.


Can management track the application production from each LO?
Yes! The Enterprise Pipeline Manager will provide you instant access to the individual pipelines of your loan originators associated with the Virtual Lender® Enterprise System.


Can I publish information down to my loan officer’s sites?
Your Enterprise Content Manager is design to allow you the freedom to create or edit content of a specific page then LOCK the content so as to not allow your loan officers the rights to change the content. Many larger organizations are concerned about misrepresentation or compliance with regard to Loan Officer websites. The Virtual Lender® Enterprise Content manager eliminates this problem by providing management a utility to control the content published out to the loan officer website.


As management can I control which design the loan officers can use?
The Design Desk allows you the flexibility to change your company and loan officer website designs at anytime selecting from 100’s of pre-built professional websites. you can force your loan officers to use a pre-selected design or give them the ability to select from 100's of designs options to personalize their websites


As management can I control which features my loan officers are able to use?
Each Loan Originator in your company may set up their own individual Virtual Lender® website within your Enterprise environment and their personal website will automatically be built with your company quality control standards that you have set up within your Group Control Center . They will have the flexibility of a fully functional feature rich web site branded to your company content standards.


Can my loan officers use their own domain name?
Yes, Your your loan officer's domain name can be configured to work with their website. We offer Domain service such as Domain Registration, Domain Transfers, Domain Forwarding and more. To learn more about our domain services speak to a representative today or visit www.vlenderdomains.com

Can I list my branch offices and Loan officers on my corporate site?
Yes! When a visitor lands on your company website they have the option of locating a branch or loan officer to work directly with. Depending on your configuration option the borrower will be presented with a list of the brach locations and loan officers within the states you are licensed in.


Can I have my processor access ALL applications that are generated from my loan officers?
With the Loan Process Central (LPC) Plug-in, you have the ability to configure a special user interface that will allow you to designate a single internal loan processor, underwriter or contract processor to view and or download online borrower loan applications submitted through the loan originators Virtual Lender® websites.


Can I use a vLender design as my corporate home page?
included with the Virtual Lender® Enterprise System is a complete Virtual Lender® Primary website. This website can serve as your company website with all the features and functionality of the Virtual Lender® Originator. The only exception is that the Apply Online page is replaced with the Loan Officer Search Page.

Will I as management be notified when an application is submitted to a loan officer?
Yes! You can configure your Enterprise System to notify you of applications.


Does vLender provide training for the loan officers?
Yes! We offer many training options to view our training options visit the training section of our website.


Does vLender provide support to my loan officers?
Yes! We offer telephone support Mon-Fri- 8am-6pm MST. We also offer after hour email support as well as a intuitive knowledge base and ticketing system.

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